Order Information

• What is my order status?
• What is the Download Backup Service or Extended Download Service?
• What is Backup CD?
• What payment methods do you accept?
• When will my credit card be charged?
• Why was I charged for my TaxCut State purchase?
• How will the charge appear on my credit card?
• Do I have to pay sales tax?
• I need a copy of my invoice.
• I forgot my password.
• Can I order without a credit card?
• What address should I enter in the billing information screen?
• How do I enter a shipping address?
• Should I put spaces or dashes in the credit card number?
• Why are you not accepting my credit card?
• How do I start a new order?
• I have not received a confirmation e-mail.

Download Information

• How do I download?
• How do I download the update of my TaxCut software?
• What is the Download Backup Service or Extended Download Service?
• How do I re-download software that I have purchased?
• What if the download stops before it is complete?
• What if I want a shipment, but I've already ordered the download?
• I've finished downloading, where do I find it?

2003 Products

• When will TaxCut 2003 be available?
• Can I pre-order a digital copy of TaxCut?
• How will I be notified when my pre-order is ready to download?
• When will my TaxCut 2003 pre-order ship?
• When will my credit card be charged for my pre-ordered products?

Shipping Information

• Has my order shipped?
• How do I get my tracking number?
• Do you ship to my country?
• I live outside the US. Will I have to pay customs fees?
• Can I change my shipping address?
• Can I change my shipment method?

Rebate or Efile

• Where can I find my rebate form?
• What is the status of my rebate?
• How much does it cost to Efile?

Technical Support

• I need technical support for my TaxCut product.
• Why do I need to accept cookies?
• Are cookies a security risk?
• How do I set up my browser to accept cookies?

Return and Cancellations

• What is your Refund Policy?
• How do I cancel my order?
• How do I request a refund?
• When will the credit appear on my credit card?

Privacy & Security

• What is your Privacy Policy?
• What is the Secure and Virus Free Guarantee?

Still need help?

• Contact Customer Service